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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Confirm system integrity
   • Check functioning of the system and its components in both a stand-alone and integrated environment
   • Specify shortcomings or problems and create an action plan
   • Review action plan with client
   • Document system components according to standards and procedures
2. Provide operation and maintenance guidance
   • Identify and document operational issues and procedures
   • Discuss maintenance issues with technical support, and document outcomes
   • Compare maintenance, operational and warranty considerations with service level agreements (SLAs) and document discrepancies
   • Clarify outstanding issues with client
3. Hand over system to client
   • Demonstrate installed system to client
   • Obtain client sign-off to confirm satisfaction and acceptance of the installed system
   • Discuss and confirm short-term implementation support with client
   • Discuss and confirm further training needs with client
   • Document needs and submit to appropriate person for action

Performance Evidence

Evidence of the ability to:

confirm system integrity prior to hand over

provide operational and maintenance guidance

hand over system to client.

Note: Evidence must be provided on at least TWO occasions.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

discuss current business practices related to preparing reports, including confirming system integrity and handing over the system

evaluate current industry accepted hardware and software products to enable candidate to optimise value of a supply contract

outline key aspects of change management systems

discuss issues relating to the client-business domain

describe a range of information gathering techniques

explain key operational procedures for ICT systems

analyse key features and processes involved in project planning, including:

constraints

guidelines

deadlines

outline key features of quality assurance practices

analyse role of stakeholders in service level agreements (SLA) and discuss degree of stakeholder involvement in determining levels of responsibility in a project

describe vendor product trend directions.

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